Krell Service

update from bobf-
Got my krell kps 20i back on friday.
final time spent in shop 6 weeks and would have been much longer if i did not make a stink and if Steve L. didn't take charge and get things done.why isn't Steve running things there is my question?Now that it's back and has all new displays along with other recent part changes it's time to part ways with it.
Krell KPS 20i for sale !!!!
bob

Update:

My KAV280CD has been at Krell for 8 WEEKS!! Still they have not even looked at it and when I respond to the emails for updates I get snotty remarks back. This is an all-time low.....perhaps it does not surpass the all-time low of Audible Illusions, but this is darn close!

I have just sent my SACD standard back for repair. I will let you know how it goes. My experience with Krell so far has been excellent, so I expect a quality and prompt repair job! If for any reason they are delayed, I'm sure it is under extraordinary circumstances. Arbuckle, was your unit under warranty? Are you original owner from an authorized dealer? That could dictate the pecking order for your repair work.

I sent my KAV 300cd in for repair about 10 days ago - they said it would be a few weeks before I even hear anything about a repair estimate. They have been very nice when I've contacted them, though.

Don't be afraid to follow up with Walter periodicaly. Sometimes a mention of how much you appreciate their time and effort helps as well. My experience has been exceptional so far.