Anyone have problems w/McIntosh warranty

My final thoughts...As stated the nearest audio store to me is 3 hours drive one way(and they DONT sell McIntosh).My goal was not to complain really but to warn or advise potential Mac buyers not purchase any Mac product like I did over the phone.The last new amp I purchased was Pass labs, bought the same way over the phone and shipped .Pass labs covered an issue I had with the amp no questions asked.They gave me the full 3 year warranty which is what they offer.All of use are not fortunate enough to have highend audio at arms lenght,one down side of living in Mayberry USA..I could of simple bought a used amp on this site if warranty wasnt an issue,but it was..I do love this amp and knock on wood I wont have any issues..but it still sucks never the less...

Ibog1,

"many" is the key word and not all and first of all I'm not egging him on as you put it and your comments made directly to me which only demonstrate the type of individual you really are suggesting this.

I will say what ever I please so don't tell me different, who do you think you are.

Get your facts straight prior to babbling away, maybe start off with a reading lesson. Read responses, I said contact your Dealer it's his problem and not yours, contact the Manufacture and explain your situation.

As far as I'm concerned it's the Dealers error and Missioncoonery did say he bought it from a authorized dealer, can you read. He should not have to start doing this and that, he should have confidence in dealing with this company.

Are you directly associated with the dealer in question who seems to have screwed him, putting him into this situation.

Lots of "RED FLAGS"

I have warranty policies stated for the products I sell in my profession. My business model allows for exceptions. Inflexability on the part of McIntosh to allow for exceptions is poor customer service.

You will likely not need to use the warranty, but their refusal to even issue one still sucks.

Missioncoonery,

I would put this issue over to the McIntosh-forum of audiokarma. That's where the real McIntosh-addicts hang out, that's what McIntosh product manager Ron Cornelius reads every day, that's where I put a contentious warranty issue a few years ago, and where, after having laid out all the details, Ron Cornelius brought his influence on the service department to solve the issue - but only after most Audiokarma-visitors agreed with me and the case began to damage McIntosh's reputation.

In short, the problem was that I bought a MA6500 in Moscow, and the warranty papers in the box said "3 years warranty". The dealer, who was McIntosh's official Russia distributor, told me there would be 3 years warranty. But when a defect arose, he told me warranty in Russia was one year only. In one word, he lied to me.

I thought McIntosh was obliged to enforce them to honour what they had told me. McIntosh said in the beginning that any distributor was free to fix his own time of warranty, and that the 3-year-warranty was valid in the US only.

When I asked them why they then included the paper stating the 3-year-warranty with all foreign shipments, I got no answer. As I say, McIntosh acted only - forcing the distributor to repair the amp for free - when the clear majority agreed with me on audiokarma, having presented all the facts.

If there is not dealer in your area, if you indeed sold from an authorized McIntosh dealer, if he did not tell you you would void the warranty by having it shipped, I agree the dealer, but in this case McIntosh, too, has the obligation to cover the warranty.
Regards,
Florian Hassel

My 2 cents FWTW. This would make an interesting business school case. I think Missoncoonery has a legitimate beef. He bought a product from an authorized dealer but got less than the full product he paid for given that a legitmate definition of product includes "goods" + "services" (warranty effectively being a claim on future service). Why is a dealer "authorized" in the first place? Isn't it because the mftr. has determined they meet some basic standards and will be a good outlet for their product (e.g., protect price and provide a good venue for display of their product??). Secondly, what's that dealer "authorized" to do if not act as the mftr's. representative? I think the dealer was wrong not to disclose that shipping would void the warranty; but if Mac identified him as their authorized representative, it would seem to me any individual dealing with that dealer would have reasonable expectations that representations made by that dealer were consistent with mftr. policy. I think Mac should stand behind their product and their chosen representative's (tacit) representation of what he was selling.