2. amps-preamps
  3. 1354037428

upscale audio is this legal?

Maybe I'm wrong but wanted to get the communities thoughts. A good friend of mine bought a Cary amp from upscale audio it was supposed to be a v12 i. That was a year and a half ago recently he was going to sell it and was looking at the receipt from them and the serial numbers dont match at all!! totally different amp not even a i series. well he called them and they told him there was nothing they would do. I have never checked the serial number on anything I have bought but will from now on.My friend assumed he was getting what he paid for but did not! You would think they knew somewhere along the line they sold him the wrong amp . anyway whats your thoughts.
52tiger
bighead63
53 posts
 
Sorry but the buyer is at fault. You want to come back over a year and a half later??? So the burger I ate last year at McDonalds was terrible so I'm going to go demand a refund now??

I have tubes from Upscale and they are great. Tubes from other places not so much. I would trust Upscale and that if a mistake was made it should have been looked at right away when you got the unit not years after.

Lame, go troll somewhere else.
snofun3
599 posts
 
Methinks 52tiger is a slimeball.
wrm57
629 posts
 
I've bought dozens of tubes from Upscale over the years, some very expensive, and every transaction has been excellent. I trust this dealer. I don't trust many.
ebm
5,165 posts
 
Sounds like Upscale is on the money!!
jb8312
247 posts
 
While 1.5 years may be too long after the fact to complaint about, the fact that UA could be so off is suspect. SNs typically track manufactures' products from inspection and to the retailer through the warranty period.

Had the buyer gone to Cary directly for warranty service, it is unlikely he would have got any if there were no records associated with the unit he had or what was on his reflected on his invoice.

In this case, the passage of time is being asserted as an defense, but it doesn't negate the fundamental misrepresentation regardless if was intentional or negligent.
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