I had speakers damaged via FedEx and they(FedEx) would not deal with me at all. They said they had to deal with the shipper, since he was the one who paid. They shipped the speakers back to him and he got the refund for the damage, not me. Luckily he was a good guy and everything worked out. But I could have ended up with nothing and he could have ended up with two checks, mine & FedEx's and the speakers.
Bottom line, make sure you're comfortable with they guy you're dealing with, just in case there's a problem.