Shipping - Who's Resposible for Receipt of Item?

John, it's excellent news to hear everything worked out. A letter to your local UPS location's general manager might be appropriate.

As a flipside to your story, I recently gave my incorrect house number to a seller due to a typo on my part. The item was shipped UPS. The house number I provided doesn't exist on our street, yet the package was correctly delivered to me and on time.

I couldn't believe it. I was certain it was going to be stuck in the UPS system for weeks.

Grant,

Yeah, that's a load off my mind.

FWIW, I just got off the phone with a UPS shipping agent and her manager. They both assured me that if the shipment is lost or damaged the insurance will be paid with proof of content value. This information would seem to contradict what you had previously stated, regarding no insurance payment for lost items.

Cheers,
John

03-26-07: Jmcgrogan2
I just got off the phone with a UPS shipping agent and her manager. They both assured me that if the shipment is lost or damaged the insurance will be paid with proof of content value. This information would seem to contradict what you had previously stated, regarding no insurance payment for lost items.

Good to know I was mistaken. FWIW, I was assuming UPS would argue that the item was not technically not lost since it had been delivered.

Ironically, the first responder in this thread nailed your particular situation.

The one time UPS will pay is when they lose something. Whether they would have considered it lost under those circumstances is another matter.....

Ironically, the first responder in this thread nailed your particular situation.

Tvad

Yes, that's true I suppose. Is there a limit to how many neighbors I have to check with? It wasn't a neighbor on either side of me or across the street. I suppose I could eventually have still found it on her front porch, since it sat there for over a week because she doesn't live there anymore.

You are right about signatures though, they tend to make these situations even more improbable, if not impossible.

I'm just happy I got my box back. :)