Shipping - Who's Resposible for Receipt of Item?

03-23-07: Jmcgrogan2

03-23-07: Tvad
It's a question of due diligence on the part of both parties.

I still think the shipping company has some liability.

I do, too, but ultimately, the answer lies in the fine print of the shippers policy.

Well the mystery has been solved. The box was delivered to the wrong address. My neighbor gave the box to my son last night. It took so long because my neighbor is moving and doesn't live at this address much anymore. FWIW, the box was labeled with the correct address 2432 XXXX. It was delivered to 2425 XXXX. These are all single homes, and do not look alike at all. Not apartments, condominuims, or even a development. So UPS screwed up big time, it still pisses me off that they have no accountability for the actions of their employees.

But, in this case anyway, all's well that ends well.

John

John, it's excellent news to hear everything worked out. A letter to your local UPS location's general manager might be appropriate.

As a flipside to your story, I recently gave my incorrect house number to a seller due to a typo on my part. The item was shipped UPS. The house number I provided doesn't exist on our street, yet the package was correctly delivered to me and on time.

I couldn't believe it. I was certain it was going to be stuck in the UPS system for weeks.

Grant,

Yeah, that's a load off my mind.

FWIW, I just got off the phone with a UPS shipping agent and her manager. They both assured me that if the shipment is lost or damaged the insurance will be paid with proof of content value. This information would seem to contradict what you had previously stated, regarding no insurance payment for lost items.

Cheers,
John

03-26-07: Jmcgrogan2
I just got off the phone with a UPS shipping agent and her manager. They both assured me that if the shipment is lost or damaged the insurance will be paid with proof of content value. This information would seem to contradict what you had previously stated, regarding no insurance payment for lost items.

Good to know I was mistaken. FWIW, I was assuming UPS would argue that the item was not technically not lost since it had been delivered.

Ironically, the first responder in this thread nailed your particular situation.