New Von Schweikert VR SR4 mk11 Cream or Crap ???

Tvad ...I agree. Though I can't help but think Mr. V is aware of the goings on with his service & Q.A. departments. I feel it's a people thing at VSA. A need for 'more' or more 'qualified' is simply evident.

VSA product performance is fine, but as I said and others pointed at as well, there's more to products than performace to cost ratios. Surely some reassessment (s) are needed, or needed to be put in force.

I've got about 100 hours on the speakers. So far the speakers sound like the "Cream".
Even though I have them out of phase,face to face with many blankets on top of them, I can tell they are sounding better.
I can hear the bass is going to be quite tuneful and the dynamics and treble sound like they will have the smack and shimmer I so like.
If only the cutomer service wasn't so "Crappy"

Sounds like the service is irratic not crappy. Some people having stellar experiences others recieving poor service. Still needs improvement

Right out of the box, even though I had the speakers face-to-face, out of phase, and covered with bear skins, I could tell they were something special.

Gammajo, LOL. Erratic! Perhaps for those not involved, but if you happened to have spent good money and don't get service when you need it then I think you would agree that it's crappy!

I know some of VSA's speakers have a good reputation for performance, but I have been mildly amused by the manner in which VSA has terminated its dealer network, jacked up the prices astronomically, then appointed a network 'dealer' who gives a discount off the new price. I suspect VSA's business model has little to due with long term stability and success based on repeat business with satisfied customers and more to do with high profits.

Just my guess mind you.