Audio Visual Therapy........Exceptional service

Hey, I buy used gear too... but sometimes I buy new. I don't understand why you would post such a stupid, smart ass remark like that. It's guys like you that give this hobby a black eye....I was praising one of the last places around where you can actually listen and they spend quality time without rushing you to purchase something you don't need or steer you toward something you can't afford. Just decent guys giving outstanding service. Don't derail my thread with your bullshit. You belong with those douches over at AudioKarma .

Avgoround - I buy new and I buy used. A place like AV Therapy introduces me to new brands and new models. They let me try pieces at home. They let me bring my pieces to their store to try on their systems. I tried 5 100 lb. plus amps at home before deciding on the one I wanted. I tried many cables before deciding on the right ones. I buy used from them. They take my equipment in trade. I bought a used DAC from them which I was happy with for several years and when I upgraded they sold my used one for me. They did the same for my pre-amp. When I had to have warranty work done on my projector, they handled the whole thing. That relationship means something to me, and to AV Theraphy's other customers. They have a solid business based on customers who appreciate the service they provide.

The last speakers I bought on line were in perfect condition, except for the rip in one of the woofers and a completely shot tweeter. John got me replacement parts, even though he knew I bought the speakers used. Now, lots of used online purchases are fine, but not all are. I do not have that problem with a brick and mortar store.

I am not the type to try products at a store and then buy them online for cheaper or look for them used. If everyone does that, there will be no stores left, which would be a tragedy. I appreciate being able to hear something before buying it.

I bought Thiel speakers for my theater after spending a night with Jim Thiel at an event that John hosted. I learned a lot that night and purchased accordingly. Same thing for Vince for Totem. I got my Chord DAC from AV Therapy and when the first one died after only 2 days, I simply went in and got a new one and brought it home. Want some vinyl cleaned, just stop by when Dave is there. No need to send it out to someone you do not know.

I think you get the idea.

By the way you should thank us for buying new. Otherwise you would never have anything to buy used. By the same token the used market gives me an outlet when I want to upgrade. New and used work together. We need both. Your choice if you do not want to participate in the new part. Just be glad some people do.

oddiofyl, you're right. I'm glad you enjoyed your experience.
Seriously though, ..didn't know places like this still exist. Hell, Sound by Singer went belly up. Thought that was the last real financiallly struggling hold out. Appears there are others. Sad..but true

Sound by Singer didn't go belly up, they moved to a new location. I have had similar great customer service at Audio Concepts in Attleboro, Mass. I bought Golden Ear Triton Ones last week and I had some problems with the speakers. No questions asked, they delivered another new pair to my home on a Sunday morning no less, at 6:30am. That to me is the BEST customer service I have ever received.

I am so glad I bought then from Audio Concepts and not online or worse, used here. I would have been in rough shape. The salesman kept apologizing to me and I felt like I should apologize to them. If I am looking to buy something that they carry, I will always buy from them first. The level of customer service I received is rare in this day and age and the declining brick and mortar stores.

Avgoround: sorry my response was a little harsh, but I started the thread to show that places like that still exist.

There's only a handful of dealers that were there in the 80's

Now it's just Audio Lab and Q Audio in Boston/Cambridge. Goodwins in Waltham is mostly High End, like Boulder and Magico...although they treated me great when I bought my sub there. Spearit Sound in Northhampton is a 2.5 drive for me but some of my best deals have been there. They really stepped up when my DAC died after 5 weeks. They are good with trade ins too. I've traded in a few things there which let me afford to buy new when otherwise I may not have.

I live down the street from Audio Concepts.....they are good guys that offer personal service, something that is rare these days. They'll spend the time with you because they know the importance of repeat business. I bought a Blu Ray player from them last year, I suppose I could have bought in on Amazon but I like supporting local business.