I picked up a used(but minty) one about a month ago and it has been nothing short of stellar. Great sound(CD, SACD), impeccable build quality, and operationally perfect. Give your player a little more time and if the problem continues, return and have them send another one. IMO, these Yamahas are keepers and mine will definitely be here as long as I still have the matching A-S1000 integrated.
Bill
Bill