I just filed a case against SSD with the BBB, this is not acceptable and will make sure they feel my course of action against them! I work hard for my money and flat out got ripped off as many others! Time to feel the pressure SSD! Karma is coming!
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- 94 posts total
I pre-ordered two copies of Mobile Fidelity’s UltraDisc pressing of Simon and Garfunkel’s Bridge Over Troubled Water in January 2018. The box set was released last week, but my pre-paid orders from SoundStageDirect were a no-show. After numerous failed phone calls and emails, I filed a complaint with the Pennsylvania Attorney General’s Office, https://www.attorneygeneral.gov/submit-a-complaint/. Maybe a little legal pressure will get Seth’s attention. |
I’m suspecting they are out of business. I placed an order for 3 lps with 25% off on May 17 and have emailed them 4 x , including through PayPal and no response except on June 2, saying they were back ordered. My subsequent emails to cancel have not been answered and I also got some bogus phone message about calling back during business hours during their business hours . I’m afraid it’s calling my credit card company next to dispute. Thank god I didn’t order an expensive turntable! |
Yes, very sad. I had ordered from them many times over a few years and always received everything in good order. However, my last two orders ($68 & $81 worth of vinyl) from early and mid-June never arrived, and by August I had found that no emails, web forms, or calls were being returned or answered, so I ended up appealing to PayPal and Amazon Pay for refunds for the two orders (I'd paid for them in the two different places). I was able to get my money back from both and will stick with Music Direct or Amazon unless there is a serious explanation and SoundStage can restore their reputation. |
- 94 posts total