The Music Room

The item they described as in perfect working order had issues.As we were in the middle of a cross country move I disposed of the tuner  because of my frustration and hassles returing it etc.I contacted TMR.Although I realized I was ineligible for any refund  I think they should have at least offered some sort of discount or minimal credit towards a future purchase.

I hope I remember to never sell anything to you. That problem lies with you, and you alone. Had the tuner been available, I am confident they would have made it right by you. As it was, all they had was your word, no proof of a problem. They are just supposed to assume that you are not a scammer? Electronics are not meant to withstand the abuse that can occur in shipment. I have had items I have sold leave my possession in perfect working order show up at someone else's home not working correctly. It happens. You never even provided an opportunity to make it right and then you want to hold them responsible? Sorry, but that is your fault.

I noticed their offer for your equipment is always very low and their selling price always on high side. It is a business and it's understandable. My experiences have been mostly positive other than their low balling offers.

They are honest but don't expect good deals.  If you don't mind paying 10-25% more for typical used gears, they absolutely give you peace of mind --- as long as you don't need to return them.

Been a customer a few times.   Stop dealing with them.   Too many asterisks in their "good deals".   That is ... their "good deals" tend to come with disclosed defects.  Needs to compromise.

I deal with KahlAudio in New Jersey nowadays.  Asking price is also higher too, but their items tend to be in way better shape --- rarely seen them with defect.  Look for their auctions in eBay ... higher chance of good deals.

I am not associated with KahlAudio ... just another repeat customer.

P.S.  TMR's asking price is even higher in eBay.

eBay isn't free

I just bought a used ARC LS26 preamp from them. When I opened it up to put in the tubes, two of the capacitors were disconnected from shipping. I contacted them and they sent me a return authorization and shipping label right away. The return was painless and they had it fixed and back to me in a relatively short period of time. They couldn't find the exact capacitors so they put in ones that they said were better. Communication was great throughout the process and there were no questions asked, no hassle. 

In regards to their prices, you get the best prices on their web site and I've seen things drop in price after they have them on their website for a while. I don't know if they do that with everything.