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Denon Service... Yeah or Nay?

I am getting ready to trade my Marantz DV9500 up to a Denon DVD 5910. I have received excellent service from Marantz thru the years and am only trading because the performance of the Denon is so much better. But I have heard from a few that Denon service is, well not good. I have tried contacting them all week via phone and e-mail and no response. Any Denon owners out there wish to share your experiences? It would be greatly appreciated.
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stvncar
36 posts
 
i had a cd player serviced by denon and they were outstanding. it was a 12 year old player, though, and cost more than i should have put out. since you are buying a good quality product, why are you worried about the service?
jkalman
298 posts
 
I love my DVD-5910. As far as customer support, I haven't needed it so far. Sorry. :(
aggielaw
264 posts
 
I have owned three Denon products and none has needed service. My seven year-old AVR-3300 is still going strong.

Like you, I have heard bad things about Denon customer service over the years. The odds of your ever needing it, however, is slim (knock on wood.)
kgturner's avatar
kgturner
601 posts
 
I sent my 5900 in for the DL3 upgrade. Turn around time was pretty good in my opinion. From the time I shipped the unit until the time I got it back was about 4 weeks. This is my only experience with Denon service. Hopefully, it will be my last.
luke
2 posts
 
I`m on my second 3910.I too could not get a hold of Denon so I retuened the first one & my dealer friend gave me another.Now 4 month`s old it has laser pick up issues & stops in the middle of the
disc on 1/2 the dvd`s Ifeed it.Great picture though.Im taking it back next week,maybe I`ll update to the 5910.The service tech says he talks to Denon allthe time.I told him he must have a priorty rating cause I was unable to get a response as you.
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