My recollection of Magnepan service when I called upon it a number of years back (in the relatively prosperus 90's) was it was reliable built not necessarily fast even back then.
Home audio is a luxury, not a necessity so FBOFW my experience is that most vendors are not well equipped for fast/immediate turnaround with service requests.
The best ones though will always provide reliable communications including estimates in a timely manner. But even then, if you are anxious to get things through as quickly as possible, you have to take the lead in communicating clearly and regularly as needed. And an estimate is just that, an estimate and is always subject to change.
I expect most any service event where I must ship out my gear to last weeks. That's why I always try to keep decent spare gear around to hold the fort when something in my starting lineup is on the disabled list. If you want to play a game, it always helps to have a strong bench.
Home audio is a luxury, not a necessity so FBOFW my experience is that most vendors are not well equipped for fast/immediate turnaround with service requests.
The best ones though will always provide reliable communications including estimates in a timely manner. But even then, if you are anxious to get things through as quickly as possible, you have to take the lead in communicating clearly and regularly as needed. And an estimate is just that, an estimate and is always subject to change.
I expect most any service event where I must ship out my gear to last weeks. That's why I always try to keep decent spare gear around to hold the fort when something in my starting lineup is on the disabled list. If you want to play a game, it always helps to have a strong bench.