Magnepan Service HORRIBLE???


I am now into my 5th week waiting for Magnepan to evaluate shipping damage to a pair of MG 3.7's. My wife and I paid Craters and Freighters to build a custom wood crate for them so they would not be damaged further by the trip from Richmond to Minnesota.

I know everyone will say they are a small company and I need to be patient but this is ridiculous to my mind. I have called 5-6 times and the seller has also called. The last time I called Shelia acted like she had never spoken to me before despite the previous phone conversations.

I know the MG 3.7's are supposed to be sensational speakers and I bought my first pair of Magnepans in 1975 but I am seriously considering flipping these if Magnepan ever inspects and repairs them. The aggravation simply is not worth it to me.

A month and I can not even get anyone at Magnepan to open the crate, inspect them, and give me a damage estimate to provide to FedEx who is ready to pay the claim. Unfortunately, they can't pay until Magnepan provides an estimate of the damage and then I have to wait for the actual repair.

I never thought I would feel this way about Magnepan but this current situation has changed my mind to a huge extent. This is just ridiculous the way I see it and I can see no good excuse for it.
etmerritt33
When Fedex mangled one of my Tympanis (forklift through the box), they paid not only for the repair but for the cost of shipping. I don't know if that would include a new shipping crate, but it can't hurt to ask.

Not the first time I've had trouble with speaker shipments, years ago UPS trashed an AR-11 I sold to someone.
Wait...you had damages to some CJ gear also!? Brother, this has to go down as the absolute worst of worst-case scenarios I've ever heard of! I'm feelin' yr pain but I'm curious, if CJ's kept you waiting for close to 2 months, how come this thread's only about the speaker manufacturer?
Chazro...the OP said he sent the CJ back to the seller to let the seller deal with it and the seller refunded his money. He kept the Maggies, thus he is only dealing with the repair of the Maggies, not the CJ.

Apparently the OP is still in touch with the seller of the CJ and knows how the repairs are going?
If the person that handles the repairs was unable to work then what would it take for someone there to just explain the situation. "Our person for repairs is out on medical leave. We'll do the best we can at getting to your problem."
Yes, I had two pieces damaged at the same time and hence my reaction. I've been doing this since 1975 and this is the first time I have had any piece of equipment I have bought from Audiogon or the old Audio Mart in pre internet days.

The reason I have not mentioned the CJ ACT2 problem is that the seller did not install the 4 screws under the preamp that are supposed to protect it during shipping. So, I could not be honest and file a damage claim with FedEx. Also, the MG3.7 claim was my first with FedEx and I don't want to get a track record of making damage claims. I drove the CJ ACT2 to Northern Va. and hand delivered it to CJ. Think that was six weeks ago this coming Friday.

Since CJ was taking so long, I gave the seller an option to avoid negative feedback on Audiogon by just refunding the money and agreeing on no feedback on Audiogon relative to the transaction. He accepted and we undid the deal. He refunded everything including the Paypal fee. That damage is excepted to be minimal as nothing on the case was affected. It was only internal and CJ said that would be easy to repair.

The reason I have been so aggravated is that in early June I should have been able to set up and listen to the MG-3.7 bases system instead of dealing with these two messes.

Steve Winey has still not responded to the letter I sent him. I am pretty certain he should have it by now. This appears to confirm a comment above about Magnepan operating differently now than when Jim Winey was running the business. I had the pleasure of meeting Jim when he visited Audio Art in the late 70's.

My ads for the MG3.7's, Krell FPB-300, and MG1.7's are up on Audiogon. My bad luck will be someone's gain.