Magnepan Service HORRIBLE???

Wait...you had damages to some CJ gear also!? Brother, this has to go down as the absolute worst of worst-case scenarios I've ever heard of! I'm feelin' yr pain but I'm curious, if CJ's kept you waiting for close to 2 months, how come this thread's only about the speaker manufacturer?

Chazro...the OP said he sent the CJ back to the seller to let the seller deal with it and the seller refunded his money. He kept the Maggies, thus he is only dealing with the repair of the Maggies, not the CJ.

Apparently the OP is still in touch with the seller of the CJ and knows how the repairs are going?

If the person that handles the repairs was unable to work then what would it take for someone there to just explain the situation. "Our person for repairs is out on medical leave. We'll do the best we can at getting to your problem."

Yes, I had two pieces damaged at the same time and hence my reaction. I've been doing this since 1975 and this is the first time I have had any piece of equipment I have bought from Audiogon or the old Audio Mart in pre internet days.

The reason I have not mentioned the CJ ACT2 problem is that the seller did not install the 4 screws under the preamp that are supposed to protect it during shipping. So, I could not be honest and file a damage claim with FedEx. Also, the MG3.7 claim was my first with FedEx and I don't want to get a track record of making damage claims. I drove the CJ ACT2 to Northern Va. and hand delivered it to CJ. Think that was six weeks ago this coming Friday.

Since CJ was taking so long, I gave the seller an option to avoid negative feedback on Audiogon by just refunding the money and agreeing on no feedback on Audiogon relative to the transaction. He accepted and we undid the deal. He refunded everything including the Paypal fee. That damage is excepted to be minimal as nothing on the case was affected. It was only internal and CJ said that would be easy to repair.

The reason I have been so aggravated is that in early June I should have been able to set up and listen to the MG-3.7 bases system instead of dealing with these two messes.

Steve Winey has still not responded to the letter I sent him. I am pretty certain he should have it by now. This appears to confirm a comment above about Magnepan operating differently now than when Jim Winey was running the business. I had the pleasure of meeting Jim when he visited Audio Art in the late 70's.

My ads for the MG3.7's, Krell FPB-300, and MG1.7's are up on Audiogon. My bad luck will be someone's gain.

As I said in one of my earlier posts-I place some of the blame for the damage squarely on Magnepan's shoulders. I mentioned this in my letter to Steve Winey that Magnepan should provide a wood crate for shipping for the 3.7's and 20.7's and increase the price accordingly. We paid through the nose at $ 371 to have the crate built. I can't imagine it would cost much more than $ 200 each if these were made on a routine basis?

Everything is great with Magnepan if you don't have a shipping damage problem. If you have to interact with them on a repair you are screwed based on the way they communicate. Why they do not at least set up hotmail or gmail accounts for those few employees makes no sense to me. They operate the business like it is 1950. Not surprising how fast things moved when I got an email address at Magnepan. Maybe some good will come out of this for future Magnepan customers. They have lost me for good.