2. misc-audio
  3. 994849371

Dont Ship UPS, Marantz tuner DOA

In reference to package id 1z1x42720301503488
I am very disapointed with the way UPS handled a stero tuner shipment to me. The unit was packed with bubble wrap and styraform peanuts in a heavy cardboard box, for shipment from NY to NJ (7 hours by car).
The appears to have been dropped with such force that the knobs actually pierced the cardboard container and the steel faceplate was bent. Also side of the box was ripped wide open, but at least someone had the sense to stick it in another box along the way (WITH NO ADDITIONAL PACKING), peanuts spilling out of the original box.

I have heard of such horror stories before and now it has happended to me.

I will never use UPS again and will go back to using FedEx as others have advised me in the past.
joegio
drrdiamond
671 posts
 
KRELL agrees. They demanded that I not use UPS to ship to them....too much trouble with damage.
Ag insider logo xs@2x
snooker14
163 posts
 
I would never send an item like a tuner without double box system as described by Ysim. If I knew a seller intended to send me an electronic piece or speakers without this packing method, I would refuse to buy. This is not a comment on your situation in particular Joegio, just something I have learned from observation. I have built a box within a box when I did not have one available. It is very simple to do. There is no sure thing when shipping, but I gotta believe the double box method would facilitate an insurance claim!
jeffloistarca
1,004 posts
 
I just bought some speakers from a gent, and I insisted they were in their orginal box, then the orginal box bubble wrapped, peanuts, and in another box. I paid the extra $20, it's worth it. Whenever I sell, I strongly suggest the buyer consider the same thing. I'll take it to MailBox Etc. for the wrapping and double boxing, then over to Fed Ex for shipping. MailBox Etc. wants a ridiculous amount for shipping, do the work and take the double-boxed item to Fed Ex yourself. I also insisted on Fed Ex ground, UPS is beyond brutal. I'll NEVER use UPS for anything.
djf1
35 posts
 
I've had more trouble with FedEx than UPS with misdelivered and damaged packages. Considering the considerable size difference in these two companies, I only ship UPS as do a clear majority of companies.
rco71082
2 posts
 


My experience was fedex damaged a pair of amplifiers and totally denied any responsibility despite full value insurance. They said the damage was due to faulty packaging. When I pointed out that the items were shipped in the original factory cartons, they said that the packaging was used and therefore not adequate. They also said that all their packages had to sustain a 3 foot drop on their conveyor belt system despite fragile labels. They were rude, arogant and totally unresponsive to a reasonable claim for damage. It looks like bad service is the norm.
More to discover