Like the new look to audiogon ?
I do not think too many people just want to search one brand. When I am on the lookout for new speakers say I would just enter a max price then sort as highest to lowest and work down the list. Make no doubt unless Agon roll this back before the week is over they will lose the vast majority of their selling clientele. USA audiomart sucks too but nowhere to the extent that this debacle does. |
Hopefully this action will start to hurt and make Agon react. I was in the process of buying an item until this debacle occurred. I notified the seller that I will not give Agon any of my custom until they fix this mess. Now if some of the larger sellers get more instances like this Agon will have to listen and act. |
Auto reply from Agon I say auto as surely no human with an ounce of common sense could have seriously typed this reply! JUL 03, 2018 | 09:28AM EDT Sarah replied: Hi Kevin, Thanks so much for your feedback on this. It truly is invaluable. Our research shows that the new layout will be a boon to the site and will increase the browsing experience over time but we do need to work on the bugs and tweek some of the features. We are working on this and we appreciate your patience while we work on those issues. Thank you for being a valued member of the Audiogon community. Please do not hesitate to contact us if there is anything else we can assist you with.In an effort to improve your customer service experience here at Audiogon, we'd like you to rate the service you received today here. Check out what other users are saying about Audiogon as well here. Thank you, Sarah Audiogon Support Team http://app.audiogon.com/ |
@lowrider57 Yes that was just a direct copy and paste of their email reply to me from this morning. Truly I could not make something as silly as that up! As you say it shows that they have no grasp as to the enormity of the unfolding situation and are going to attempt to just stick their head in the sand and wait till the ruckuss dies down. Unfortunately when they reappear they may just find themselves all on their own! |
Can't say as I disagree on them having the option of grid view Mapman. What was/is ludicrous is that they would roll out some half baked attempt that satisfies NOBODY. in today's fast moving world you rarely get a chance to make matters right after such a serious disaster without suffering some pretty large consequential damages. I just sold an item on audiomart that I would have listed here. |
I feel really sorry for ANYBODY who has any items for sale here right now that were current when this change occurred. I decided to abandon my negativity and see if I could actually find an item I was looking for. The answer was yes but in normal mode I would have found it a lot sooner and tbh as a casual visitor I would have given up long before I found it under this new method. I requested a refund for my listing costs due to this change and was refused so I just cancelled my listings and moved them to USA Audiomart where they will stay until they fix this mess. |
Mitch From their reply to me earlier today I would honestly say that they are NOT getting the message. And I do not see any of the replies or comments here as panic, more like disgust and angst. Put yourself in the shoes of a potential seller here who may have paid MANY dollars for a listing to then see this AND to hear potential buyers are leaving in droves. That is the real issue this site now faces...... |
No proof obviously but if you take the percentile of those who have bothered to post here ( and lets face it, pretty unanimous) then I would say its a very good guess. Nothing gets people agitated nowadays like money, and for some who may have paid serious listing fees for higher priced items, this is bad news. But here is an example, I placed an item for sale on USA audiomart yesterday morning. It sold in the evening to a buyer who was a first time visitor after reading this thread. And that is the truth and maybe an isolated example but a bit of a coincidence don't you think. |
Lowrider. I had always considered audiomart to be the very poor relation as far as audio sales were concerned. My 2 goto sites were the Agon and eBay as search functions and layouts were first rate and intuitive. Audiomart always seemed somewhat scrappy in comparison. I sincerely hope Agon gets it together quickly before it is too late for them. |
What I also find quite telling here is the huge number of posts from members whose first ever post this is. This tells me they got so frustrated that they decided to sign up to the forum to vent their feelings. All in it is a pretty damning picture and I am quite perplexed as to why in the face of overwhelming evidence Agon has just not simply reversed the changes for now while they go back into their huddle and regroup. Every hour is costing them money and supporters, some of which will not return...... |
Agon admin are well aware of the situation and of these threads and the unanimous level of frustration. I can only assume by the fact that they have NOT already rolled it back that they are working on a different fix that will still incorporate their "premium" look. Well they may be congratulated for their perseverance but unless it is a perfect fix they may find the majority will have already jumped ship. Imho, they should have rolled it back to give buyers and sellers a usable interface once more and then worked on a new fix offline. Any maybe rolling it out as a beta would be a very good idea. |
Hope is at hand I just reached out to Agon yet again this is their reply. JUL 06, 2018 | 09:53AM EDT Tammy replied: Kevin, Trust me, we have been reading all of the posts in regards to the most recent changes. |
Guys Not quite sure what you are all missing right now? It was changed back on Friday and for the most part is near identical to previous IF you choose the classic view which you ONLY need to do once. Yes a few search functions are , well NON functional, but hopefully they will be fixed. If you are unsure why you still have grid view this is what you need to do. launch the agon site. search for something, anything really! when results pop up on the right hand side next to your drop down choice for ending soon, high to low low to high etc is another little box. Click on it and gives you the option for classic view or grid view. Choose classic view That is it, site remembers your choice via cookies It really IS that simple Try it before bitching any further please! |
@almarg As far as I aware the way to search has never changed and is exactly as you say. My main issue was pretty simple but essential. It did not matter how many times i hit enter on my keyboard nothing would happen. Not sure when you tried it but I can state as of 5 minutes ago it is NOW working, I can assure you after the "fix" of Friday it most definitely was NOT working. Maybe my bad for not having tested it again this morning before I replied here. Seems like Admin are slowly and surely putting the pieces back together again. |
Macguy. It IS optional. When you perform a search over on right hand side you will see a little box next to the drop down for ending soonest, high to low selection etc. Click that box, give u option for grid or classic view.Pick your poison. That’s it, done, only need do it once, site remembers by cookies your choice. |
Admin It is obviously not I who has questions on how to use is it? Did you send email out to ALL members, not just the ones who had reached out to customer support? But as you obviously do not seem to understand that I and others here have been assisting certain confused members on how to get round the new system I will refrain from providing further assistance. Have a great day. |
USBlues Sure you not got Agon mixed up with eBay in that rant? I only comment as I have had no problem with sending emails and tel numbers via messaging here and getting them sent to me, including this week? Now Ebay heck yes they are "looking after us" lol. Do not think it has sunk to that here yet, at least not as of Tuesday of last week! |
