Fplanner2010, Gloria, Knghifi,
I feel you're being a bit unkind here. I don't think it would have cost much for SR to do this repair and the goodwill extended would have come back to them -- whereas now they have to deal with bad publicity that may be worth a lot more than the very small sum of $50.
You see, it does not much matter who was right about this. I can understand SR sticking to the letter of the law. But by going the extra few yards they could have had a win-win situation instead of having a lose-lose situation. A little graciousness and generosity can go a long way in the high end audio business. IMO.
There are people who have gone the extra few yards for me in audio. I appreciate it very much and I always have a good word to say about them -- even if things were not 100%. They deserve a good word. Those who have not done business with me in the same way are written up differently.
Regarding SR, they get top marks from me for customer service. But as for policies and some other matters referred to earlier, they still have some work to do. IMO.
I feel you're being a bit unkind here. I don't think it would have cost much for SR to do this repair and the goodwill extended would have come back to them -- whereas now they have to deal with bad publicity that may be worth a lot more than the very small sum of $50.
You see, it does not much matter who was right about this. I can understand SR sticking to the letter of the law. But by going the extra few yards they could have had a win-win situation instead of having a lose-lose situation. A little graciousness and generosity can go a long way in the high end audio business. IMO.
There are people who have gone the extra few yards for me in audio. I appreciate it very much and I always have a good word to say about them -- even if things were not 100%. They deserve a good word. Those who have not done business with me in the same way are written up differently.
Regarding SR, they get top marks from me for customer service. But as for policies and some other matters referred to earlier, they still have some work to do. IMO.