What's up with Soundstage Direct?

They have been my go to source for new music for years. In the past 8 months, orders have been very slow. E-mails and calls are very sketchy. Anyone else have thoughts here?

slaw07-22-2018 5:01am

Showing 8 responses by hifiman5

hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-22-2018 at 01:17pm Copy Comment URL Report Comment Edit Delete I've only ordered once from them...about 3 months ago. I agree with @slaw that communication was odd. I was notified that one of the two LPs I ordered was a German import so there would be a delay until they received their shipment from Germany. Then I got an email about cancelling that LP. I took it to mean that it wasn't coming in, but then received a subsequent email notifying me that it was on its way to me. Again, this was my first order with them so I had no expectations from past performance. I am also willing to buy from them again.
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-23-2018 at 12:27am Copy Comment URL Report Comment Edit Delete Glad to hear the positives. I don't live that far from the brick and mortar location so I am going to plan a visit there this summer. Ah.... to be around so much vinyl!
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-23-2018 at 12:34pm Copy Comment URL Report Comment Edit Delete It sounds like there are issues at Soundstage Direct right now. Hopefully they can get things ironed out before they frustrate and lose prospective customers. Hate to have things go south for a vinyl source.☹️
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-24-2018 at 08:28pm Copy Comment URL Report Comment Edit Delete @slaw I'm glad you started this thread! It seems apparent that something unfortunate is going on in Soundstage Direct's world. That's too bad. We don't need to lose what has been a good source of vinyl. It might be best for A'goners to steer clear for now.
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-24-2018 at 08:42pm Copy Comment URL Report Comment Edit Delete @tpreaves Wow. I didn't realize their problems began that long ago. Bummer!😔
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 07-25-2018 at 12:02am Copy Comment URL Report Comment Edit Delete Their brick and mortar store is very close to my extended family and was planning to check out the place sometime soon. One observation, they have no photos in the online gallery showing rocks filled with LPs. Seems odd that if that is your thing, you should have some visuals visible. Ugh! Hope all of you with outstanding, unfulfilled orders get your money back. When you contact your credit card company or PayPal you might reference this thread in your conversation or correspondence with a link as verification that you are not just an isolated case. Good Luck all!🍀
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 08-11-2018 at 10:30pm Copy Comment URL Report Comment Edit Delete Hope what @crasher was told is true. That would be good for those with outstanding orders and maybe for the rest of us if a new company puts its best foot forward and becomes a reliable vinyl source.
hifiman5 Details Discussions Posts This discussion Message User 1,611 posts 09-01-2018 at 12:33am Copy Comment URL Report Comment Edit Delete Elusive Disc is offering 15% off now.

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