What's up with Soundstage Direct?

I've been to their physical store a half dozen times in Doylestown PA, the last time they exchanged my Ortofon MC cartridge for an upgraded model and did the initial setup on my VPI turntable.   Great guys & gals there.   It's not a "storefront" type place, it's on the 2nd floor, but they've got tons of LP stock and I've never had any issues ordering anything not in stock.   Also a solid VPI & Rega TT dealer.   Seth, the owner, is often there, he's a true vinyl devotee...I think when he was just a kid he cut his teeth at the old Princeton Record Exchange in NJ (a magical place).   Hopefully your interaction recently was a one-off...keep us posted.   

Funny, I've never had a problem with them until just recently. I received a defective record, emailed them on the 19th and received no response. I called the next day in the middle of the day and the message said to call during "normal business hours". Weird. I resent the email and will call again on Monday.

It sounds like there are issues at Soundstage Direct right now.  Hopefully they can get things ironed out before they frustrate and lose prospective customers.  Hate to have things go south for a vinyl source.☹️

I "used" to be a SSD customer and I "use" to get excellent service and communication but things have change for the worse this year.  A lot of their products are back-ordered when their website indicates in-stock.  Huge delays in order fulfillment and huge delays in getting a refund on cancelled orders.  SSD does not respond to email nor telephone calls.  Unfortunately, SSD is circling the drain and I wouldn't put my hard earned dollars at risk with them. 

I called them this morning at 2:45 their time. Same recording "send us an email or call during normal business hours".