HEGEL - Is it really made in Norway ?

"I'm SHOCKED! Now it's Hegel and DEALER have bad customer service. Do you see a pattern ... Hmm!
Knghifi (Threads | Answers | This Thread)"

The pattern I see is too many dealers and manufactures treat their customers like crap. And in this case, Hegel is to blame. As a manufacturer, there's 2 things they must do. 1. They need to have high standards when selecting dealers for their products. 2. They need to support those dealers. In this case, Hegel did neither.

If you look at every successful high end brand, regardless of country of origin, they get those 2 fundamentals right. If a reputable manufacturer can't find a dealer that meets their standards, they don't sell their products in that area. And if a dealer is screwing up, and not meeting the requirements listed in the dealer agreement, they get dropped. I've seen this many times.

If Hegel was doing a better job, this thread probably wouldn't exist.

Though I've kept quiet, I feel a bit surprised it took this many years for folks to see Hegel simply appears as Consonance gear with both the Hegel logo and much increased price tag applied.

Other than possibly choosing the already existing aesthetic for economic reasons, I cannot see how Hegel influenced the cosmetics.

The pattern I see is too many dealers and manufactures treat their customers like crap. And in this case, Hegel is to blame.

You're getting one side of the story, how do you know it's not customer to blame?

Hegel has excellent customer service. I own a Hegel H30 and speaking from PERSONAL experience. Have you ever dealt with Hegel customer service or speaking out of your &^* again?

If Hegel was doing a better job, this thread probably wouldn't exist.

Name one company that has 100% customer satisfaction. There are bad companies and bad customers!

Kbuzz,

That's an excellent suggestion.

Knghifi,

You make a great point here.

Zd542,

You stated, "The pattern I see is too many dealers and manufactures [sic] treat their customers like crap. And in this case, Hegel is to blame ... If Hegel was doing a better job, this thread probably wouldn't exist."

Personally, I have had very few problems with high end audio manufacturers. I guess I have been lucky -- up till now. But, in this case, I agree with you completely. If Hegel had simply used common sense and seen that they had everything to gain by standing behind their product and, on the contrary, a lot to lose if they did not do so then we would not be talking about this here. To me it shows there is something very wrong with how they run their company -- where company pride takes the front seat and customer care takes the back seat. Very odd.

Trelja,

An very interesting revelation. I did not know this before you mentioned it.

Knghifi,

You stated, "Hegel has excellent customer service." That may be so -- until you have a problem. I am not the only one who has observed this personally.