There are a lot of good quality products made in China. This is not the issue. The issue is being honest with customers. This is the corporate character flaw I see with Hegel -- their refusal to be honest with their customers.
I saw this in my extended conversations with top people in the company when I had a problem with one of their amplifiers. I want to know that a company backs their products and that they deal in a straightforward and respectful manner with their customers in case anything goes wrong. My experience was that this was definitely not the case with Hegel. Not only was I stonewalled by top executives. I was also told I had to dismantle my system -- and I was insulted in the process. Unbelieveable.
I saw this in my extended conversations with top people in the company when I had a problem with one of their amplifiers. I want to know that a company backs their products and that they deal in a straightforward and respectful manner with their customers in case anything goes wrong. My experience was that this was definitely not the case with Hegel. Not only was I stonewalled by top executives. I was also told I had to dismantle my system -- and I was insulted in the process. Unbelieveable.

