The retip is more expensive than swapping out the cantilever but worth it."Retip" is a misnomer. Replacing tip-only is more difficult, that’s why "retippers" avoid it. As I understand it, "swapping out the cantilever" means a complete new cantilever+stylus, and it just inserts into a small tube, with plenty of surface area for the glue-bond. Retipping (stone only) needs far more precision, and offers a smaller, more precarious area for the adhesive — much easier to fail, either on the bench, or later while playing, which means an angry customer.
Lord knows one has plenty of waiting time before SS gets to your repair.I called SS, left voicemail, followed with two emails. Took six weeks for a reply, a callback by an unnamed someone who told me to call back in another six weeks. Andy Kim took my call instantly and we talked for over 20 minutes. He wanted to do the cantilever thing, not a retip. I had other cartridges to discuss (Accuphase, Fidelity Research, Supex) so we just moved on. A pleasure to deal with.
SS might be a pleasure to deal with but they never gave me the chance.

