What's up with Soundstage Direct?

I've had a few small orders with them over the last six months or so without any issue at all.

I've only ordered once from them...about 3 months ago.  I agree with @slaw that communication was odd.  I was notified that one of the two LPs I ordered was a German import so there would be a delay until they received their shipment from Germany.  Then I got an email about cancelling that LP.  I took it to mean that it wasn't coming in, but then received a subsequent email notifying me that it was on its way to me.  

Again, this was my first order with them so I had no expectations from past performance.  I am also willing to buy from them again.

I've been buying for SSD for years and have had absolutely no problems. Seth is a straight up guy and their 20% off sales come around frequently.
On a few occasions I've had to return a defective disc and they have replaced it with no hassle. I did have to pay for return shipping, but I believe that's also the policy at Acoustic Sounds and Elusive Disc (not 100% sure on this)......though not at Amazon. They can be a little slow to deliver sometimes if a title is not in stock, but I've never had trouble finding things to listen to in the meantime.