What's up with Soundstage Direct?


They have been my go to source for new music for years. In the past 8 months, orders have been very slow. E-mails and calls are very sketchy. Anyone else have thoughts here?

slaw
SH forums have a couple of threads discussing this. Paypal and credit card disputes are the only known solution. They used to be my go to place...service was unacceptable for the last year or so and didn’t improve over time.
The disputes are primarily in the last few months.  There have been several orders, including high priced turntables, that have not been fulfilled in which customers credit cards/paypal has been charged.   It has been advised from multiple sites to dispute the charge immediately and get your money back.     Not sure what is going on specifically, but it is clear from multiple sources it is best to file a dispute with your method of payment.
Their brick and mortar store is very close to my extended family and was planning to check out the place sometime soon.  One observation, they have no photos in the online gallery showing rocks filled with LPs.  Seems odd that if that is your thing, you should have some visuals visible.  Ugh!

Hope all of you with outstanding, unfulfilled orders get your money back.  When you contact your credit card company or PayPal you might reference this thread in your conversation or correspondence with a link as verification that you are not just an isolated case. Good Luck all!🍀
So after reading SH forums and last few pages I did file claim with PayPal but unless soundstage has funds in their account then I might have to call in my credit card company ...what a god dam hassle and I just talked with someone on July 3rd on the phone. Have no idea what happened but they must be running to the next beach on our dime .. Good luck everyone