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Seller is responsible to get item to you, intact. yes? or no?

Is the seller responsible for packing and shipping? or not? Should the seller insist on a safe form of shipping? (and if the seller does insist, can he make the buyer pay for air, or 2-day?) or can the buyer say ship cheap (even though the seller eats the shipping fail?) ((And DOES the buyer eat the broken equipment cost?))                  
Who should be worried about insurance... the buyer? or the seller? Since it it is lost or broken, the buyer can get his/her money back. (usually)  
My 'take' is that the person AT RISK for loss is the SELLER. And the SELLER should certainly be needing the insurance. (Notice the seller is the person who has to collect insurance, NOT the buyer)... So IMO the Seller should be including the cost of insurance IN THE ASKING PRICE. Since the seller is the one 'needing' the insurance.                   
The other side is why should the buyer PAY for insurance when the seller is the one being protected by insurance?            
I have asked this before long ago, and the main answer seems to be FURY on the part of (mainly) sellers claiming they have no part in any shipping fail, that they say it is 100% on the buyer. (to which I just laugh)Where I would say the shipping packing, and burden of surety is 100% on the seller/person shipping.So what's your thoughts on it today...(like I said, I asked this years ago, and got a LOT of flack for even claiming the seller is the bad guy, and is responsible 100% of the time for the insurance and proper packing and insurance against loss.) So I thought it was a pertinent question. and wonder what all you folks think, today?

elizabeth
tweak1
870 posts
 
I learned the hard way that in the event of loss or damage, the buyer is at the mercy of the seller to do the right thing. Problem is that claims departments can be a RPITA to interact with

My solution was to open my own Fedx account, which puts ME in control. Simply provide the seller with shipping label

I did miss out on buying an amp when the seller did not trust this new to him process

When I sell, I provide pics of the item AND packing material
elizabeth OP
6,726 posts
 
Tweak1 that i a GREAT way to handle shipping!
Another personal story this time about UPS and ’Signature’. I bought a used Kimber KCAG pair of IC, I paid about $300. Sent and UPS claimed signed for.I was at a loss. I did not get it. Well, it turned up as I asked my neighbors.. The person directly above me, just happened to walk out into the lobby when the UPS guy was buzzing. He handed her the package and asked her to sign, She did, nothing you could read mind you. She took it upstairs, opened it, and THREW THE BOX AWAY. tossed the now crumpled and twisted up IC into a drawer in the kitchen. As far as she was concerned, end of story. When I asked, She was yeah I have that thing. And handed me the IC. I ask where is the box? Tossed. I read UPS the riot act. They didn’t care, nor did the UPS driver. What the idiot thought who lived above me? no idea.
At least she did not throw away the silvery gizmo she had no use for.
teo_audio
932 posts
 
Signature required, just means someone to sign at the delivery point. No concern of who.

ADULT SIGNATURE REQUIRED, is almost 2.5 times as expensive, as it requires the driver of the UPS truck to check the identification papers of the person signing and match them against the name on the parcel.

Expensive parcel?...always opt for ’adult signature required.’
tomcy6's avatar
tomcy6
1,368 posts
 
The problem with the buyer insuring the package is that if it is damaged your chances of getting any money from UPS or FedEx are minimal.  There are many stories in threads here about  UPS or FedEx destroying packages and not paying a cent or paying pennies on the dollar.   

geoffkait's avatar
geoffkait
14,147 posts
 
The seller buys insurance. Now, he may ask the buyer to pay for the insurance or even include insurance in the price but that’s different. The onus is on the seller, not the buyer. If the thing is damaged upon arrival the shipper will undoubtedly want to see the thing at the buyer’s location. But as I said good luck getting anyone to pay for damage due to Catch 22 - If it’s damaged it wasn’t packed well enough and therefore the seller is at fault. It wouldn’t make sense for the buyer to be responsible for insurance. If it doesn’t make sense it’s not true.
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