Musicaudio,
I think you are 100% correct that the Tri-vista 300 is much better looking than the KW500. I will continue my hunt. I think Audio5.1, whom I had bought the unit from is working it out with UPS to take the unit back. I am sad to let it go but also am too frustrated with the whole experience. But I think Audio5.1 is doing what they can to help solve the issue.
I think you are 100% correct that the Tri-vista 300 is much better looking than the KW500. I will continue my hunt. I think Audio5.1, whom I had bought the unit from is working it out with UPS to take the unit back. I am sad to let it go but also am too frustrated with the whole experience. But I think Audio5.1 is doing what they can to help solve the issue.