Anyone have problems w/McIntosh warranty

It seems like there are several scenarios that may have occurred:

#1. The dealer is authorized by McIntosh and there is not a local dealer option for the buyer. In this case, were the trans-shipment rules violated? If not, then McIntosh needs to review their treatment of their customer. After all, he did create revenue for Mc when the dealer replenishes revenue. In other words, if no rule were violated, it's reasonable to be upset that McIntosh wasn't more diligent in assessing the situation vs. citing standard "boilerplate" response. But it also seems the dealer should intercede as well--even offering to issue a refund upon return, and then he can deal with Mc.

#2. The dealer is authorized, but there is a local dealer option for the buyer. In this case, seems to me McIntosh should punish the dealer, not solely the buyer. In this case, the dealer might have been more pro-active and done their own research to verify no local option--McIntosh does have a dealer locator on their site. But it also seems the dealer has the responsibility to know and observe the rules.

#3. The dealer isn't authorized. In this case, the buyer has to assume the responsibility for purchasing gray/black market and not conducting some due diligence.

A very good friend of mine just purchased a McIntosh amp from a dealer, but verified that dealer's authorized status, both via the website and with a call to Mc. The staff there were quite helpful, even sharing the date of manufacturer, etc. In other words, it can be done.

I guess all I'm trying to say is that the OP doesn't have all the details needed to truly assess responsibility.

Yes, purchased from authorized dealer...My letter that came in the mail from McIntosh (after my warranty info was sent in) clearly states that they dont cover warranty of any kind if a unit is not purchased over the counter at the store it was sold..No warranty if purchased over the phone and shipped,period...I did contact McIntosh and they said thats the policy,period..I love the amp but as stated they lost me as a future customer,,,period!

If your story is accurate, then that is terrible customer service. I would never support a manufacturer who is so flagrantly unsupportive.

Obviously, the Mac dealer is authorized. McIntosh does not want dealers to ship product. They are screwing customers and do not deserve to be supported.

There are many caring, supportive manufactureres. They are who we should invest in.

I do not understand this policy. Since there was no authorized McIntosh dealers in your area, you purchased an amplifier from an authorized McIntosh dealer expecting a full warranty. If this sale is against McIntosh policy, the dealer should be responsible (he sold it to you) and not the purchaser. It is my opinion that McIntosh should provide full warranty for this unit. I emailed someone I know at Mcintosh and asked him for his opinion. I will post his response when I get it.

Here is my take...You bought it from a Mcintosh authorized dealer...you get the warranty.

I am in the car bus and have been to court, there isnt a judge in the world who is going to let the consumer,who acted in good faith.left holding the bag, Mac can say whatever they want on their website, it doesn't matter.

I am a BIG Mac fan, and I understand their policy,BUT, in my opinion, they are swimming in the wrong pond by trying to "disclaim" the warranty based on HOW you got the product.
Nor can any Manufacturer disclaim the warranty based on what price you paid for the product.

Nor can any manufacturer shut off a retailer for discounting....hence..MSRP...Manufacturer SUGGESTED RETAIL price.

Think about it, you are travelling and stop in a Mac shop and buy a product,take it home, send in the warranty card,you get the warranty, you pick up the phone and order it over the phone....no warranty ???

What if you are disabled and cant physically make it to the shop,still no warranty ??

Like I said, I love Mac and support their dealer and products, but in my humble opinion, they really need to redo their policy.

I am not a lawyer, but if push came to shove, and consumer went to court over this.....it is a no brainer, the consumer would get the warranty, bet the farm on it.