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"this is the product Ohm puts out"

Have any of you guys/gals gotten a very poorly veneered pr. of Ohms? The veneer kinda looks like plastic with a residue left from wiping them off. That's the only way I know to describe it. Where the veneer comes together on the back of the speaker looks like a trainee or myself did this pair. I won't go into what the grills did to the veneer in transit I guess.
Looking at them again and I have to think these are a demo pair. You guys tell me the condition of your speakers when you got your Ohms.
Thanks
harley52
harley52 OP
71 posts
 
I got an e-mail this morning that they will have UPS pick up the speakers and they have shipped another pr. to me.

JS, said in an e-mail that he was on vaca this week so Jay would take care of me. Which Jay did. I just hope all goes well this time. John did mention in his e-mail that he'd never had this happen before but, when he gets back he's going to get with QC and Production about it. So that's what I know up to this point.

I'll keep all informed as to what transpires with the new pair.
rebbi
1,319 posts
 
I'm not surprised that JS responded in this fashion. As I and others have said, he's a good guy.
mapman's avatar
mapman
15,679 posts
 
With the money many invest in this stuff these days, and with the level of competition out there, customer service IS the big difference maker IMHO. JS gets that and always seems willing to do what it takes to make things right. That and a good, unique product is probably why he has been able to remain in business for so many years.
joekapahulu
154 posts
 
I have had multiple pairs of Ohms including Walsh 2-100S3s playing in front of me now.when I upgraded the cans I was not initially happy. John was willing to make me custom cans to address my issues AND ship them free to Hawaii. I ultimately kept the initial cans and changed amps to a more modern unit which worked better for my ears. That is real customer service which stood out to me even for this high end business. Give him a chance to fix this. BTW the speakers Sound better than they look IMHO.
foster_9
1,610 posts
 
As I stated before, aesthetics are not Ohm's forté.
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