I'm guessing you are talking about some Cable TV company, and NOT 'The Cable Company', correct?
IMO I'm wondering why you allowd the billing issue to occur twice.
ssad
if the deal is $$ and it then changes to $$$$ upon arrival of the installer, I'm thinking the next word out of my mouth almost immediately would be STOP!! and maybe then too, BYE BYE!!
we gotta be our own advocates to preserve our rights as consumers.
if the deal ain't straight tell them to hit the road!
if the billing is wrong and they refuse to remedy it, contact the state atty's office!
My EXP with Verizon, Frontier, Charter, and Time warner has essentially always been the same. mostly.
their sales people are poorly trained. only interested in getting the sale, and the pricing is later on, seldom identical to what is or was 'quoted' at the time a deal was made with the sales agent.
I've had to contact the state attorney's office twice due to misrepresentation and or illegetimate billing practices with Verizon and Frontier.
as well CC sales agents informed me particular content was definitely abailable when it had been dropped by the provider just months prior.
I've never had to experience an installer handing me a bill that was different from the original deal however.
I have had installers who could not communicate because they could not speak English.
installers that chose to merely drag the cable feed across several rooms rather than to connect it to the existing cabling outside the home. I had to call the CC provider and have them tell that one to leave my property. apparently my Spanish for stop and leave was somewhat lacking, or his hearing was bad.
in changing ISP providers I've had my landline shut down for 16 days waiting for the previous co. to release it to the NEW provider. an unwarranted and needless act. supposedly,this arose from a paper work malfunction.
Yeah, I'm sure it was.
with another local CCTV co. I've had to see a dozen techs over the course of several months, on my site to finally get my service working without interuption or total failure.
with all of the local to me CCTB joints their sales agents say one thing and their billing depts do something else quite regularly.
only a minor portion of CATV on site techs actually know what they are doing, and or kno how to trouble shoot problems.
my present provider now is using their own installers rather than private or 'sub' contractors for installs. this has proven out far better.
billing however remains troubleing at times.
much of these issues wil fall away soon with the advent of 'ala carte' streaming apps and the province of cellular communication. people are begining to simply subscribe for Internet alone, and then opt into third party providers like HBO, Encore, TNT, etc., and aboiving most of the issues CATV companies exhibit.