Cable Company Contracts


Probably wrong section to post this, just wanted to share something.
I learned a valuable lesson yesterday dealing with cable companies and their contracts. How many of you have called up and was quoted a price for a bundle only to find when the installer showed up his work order was totally different than what you had agreed to?
Second time this has happened to me. I finally found out why and thought I'd share.

That 800 number you call for service is most likely going to be answered by someone contracted out. They are there to make a sales. I spent 45 minutes this last time going over everything and thought I was walking away with a decent price and no contract, just a 2 year price guarantee. The installer showed up the next day with a work order totally different than what I had agreed to with sales.

Short of the story, never deal with that 800 number on the web page.. Call one of the local stores up and converse with them over prices and bundles, straight up advice from the installer.
mental
@blindjim ...exactly what I told them, I will not be part of this hostage situation. I do not need these pressure tactics, hit the road. That’s when my wife intervened, at that point I shook my head and let her make the decision to what she wanted with one exception, my internet speed stayed in place.

I’ve been a verizon customer since they layed the glass out front, yes, for a very long time. Frontier took over and the billing tactics and service went downhill.
I had to close my existing account before they would negotiate a new one...lmbo @ today’s customer service and their tactics. Anyways, ended up with all new gear and a 200MB internet service opposed to the 50 I had. The bundle was supposed to be 100MB but they upped it as complimentary. LOL...we’ll see when the bill comes in, and if they honor that 2 year price guarantee.
I will say that since the new boxes, router, and set top box the TV picture is much better. Haven’t had time to download/upload anything yet, so I cannot comment there. Speedtest shows 200/200 but we all know the download is dependent upon the source uploading. Personally, I think 200 is overkill...*laffs
We just passed the one year mark in our new home and I see that my cost for bundling our cable needs have just gone up. I have come to the conclusion that cable companies offer you a temporary, discounted rate to start, hoping that you will set it up to be paid directly by the bank or to a credit card. In that case, they’re hoping you won’t notice the increase or will just chalk it up to inflation. Very clever!
I told the cable folks to eat my dust years ago. Went without  when they decided to up the price from $49 to $79. Used my smartphone data.  Then magically the cable company said 'just for you' $14.95 internet. (after three year of ignoring their offers) hey why not. At least until they jack up the price, when I again give them the boot.
I just had my TIVO Dreamsystem upgraded to a 4k unit with all the accompanying mini boxes and new remotes.  Having a "small" cable company has its advantages as they sent an installer who is contracted by them who spent two hours here getting everything set up properly for an installation charge of $54.95. Not bad for all of the time and work he did here.  No new charges for the hardware upgrades!  Works well...like a "dream".
I have found that if you threaten to cancel tv service (I've done this with catv and directv in the past) they will generally give you a discount. My go to line is something like "let me get this straight; you'd rather receive zero than "X" amount?" I have internet now for $14.99 a month, like elizabeth. But I think it's just because I'm a "senior citizen." In general, if you're firm with them you can usually get your way. After all, the infrastructure is already there so the installer only has to connect a couple of wires to establish service.