HEGEL - Is it really made in Norway ?

rbstehno,

Full disclosure. I have no connection whatsoever with any audio company except as a customer. The only points I have been trying to make are that Hegel has unnecessarily mislead their customers and prospective customers -- and that being abusive with customers is a strange way of doing business when presented with the problem of defective products.

sabai, you probably mentioned it earlier, but can you remind us what they did that makes you feel "abused".

jetter,

I was calmly relating the details of a defective Hegel amplifier to a top Hegel executive over the phone -- asking that they look into the matter for me. He became explosively angry yelling "that’s bulls**t" and then hung up on me. That’s what I call not only highly unprofessional but also abusive.

Hegel executives continued to stonewall me and offered not an ounce of satisfaction. After being told that I had to dismantle my entire system I was finally given two choices -- sell the Hegel amplifier on the used market or sell it back to the dealer at a multi-thousand $$ loss. I chose the latter.

I have never seen anything like this in all the years I have been dealing with high end audio companies. I remember another audiophile reporting that he had a literally smoking Hegel product and was also stonewalled by the company. Has anyone out there ever seen an audio company that refused to back their own products?

sabai,
Thank you for explaining, I understand why your upset.  It is a shame that the company refused to do the right thing, to me the difference between good an bad customer service is a big deal.  I wish all companies operated under the Odyssey and Bryston models.      

OBVIOUSLY , if they just stick NORWAY on back they ARE trying to sucker you .