HEGEL - Is it really made in Norway ?

jetter,

I was calmly relating the details of a defective Hegel amplifier to a top Hegel executive over the phone -- asking that they look into the matter for me. He became explosively angry yelling "that’s bulls**t" and then hung up on me. That’s what I call not only highly unprofessional but also abusive.

Hegel executives continued to stonewall me and offered not an ounce of satisfaction. After being told that I had to dismantle my entire system I was finally given two choices -- sell the Hegel amplifier on the used market or sell it back to the dealer at a multi-thousand $$ loss. I chose the latter.

I have never seen anything like this in all the years I have been dealing with high end audio companies. I remember another audiophile reporting that he had a literally smoking Hegel product and was also stonewalled by the company. Has anyone out there ever seen an audio company that refused to back their own products?

sabai,
Thank you for explaining, I understand why your upset.  It is a shame that the company refused to do the right thing, to me the difference between good an bad customer service is a big deal.  I wish all companies operated under the Odyssey and Bryston models.      

OBVIOUSLY , if they just stick NORWAY on back they ARE trying to sucker you . 

I assume that none of you that are so preoccupied about the country of manufacture have equipment, TVs, computers, or cell phones made in China...

Dave

jetter,

You're welcome. I feel the same way you do. Without good customer service where do we stand in high end audio? There are a lot of top companies who give exemplary service, and I have mentioned a few that I particularly like. Once you have done some due diligence it is easy to avoid companies that have a poor reputation.

schubert,

Yes, this is simply misleading.