What's up with Soundstage Direct?


They have been my go to source for new music for years. In the past 8 months, orders have been very slow. E-mails and calls are very sketchy. Anyone else have thoughts here?

slaw
I have contacted them for weeks now all i get is back up answer and auto reply emails I have preordered 8 albums release date July 27th and nothing I have filed a case thru paypal against them I have noticed that you cant place an order either so I take it they have shut down! I will get my money back thankfully have a protection plan. Credit card people need to go to their bank and file a claim as well doesn't sound like they are coming back i have been trying for over 2 straight weeks to get in touch with them and only automated replies email and answering machine voice recording 
I will find out whats going on soon thru paypal they investigate and make things right, I got some kind of automated reply that delays are from release dates mine was supposed to be july 27th that was last release date and this is really crazy due to only hearing great things about SSD we will see!
They owe me the majority of a 100$ order and are unreachable by phone and by email for weeks now I’ve recieved 1 out of my 4 records on my order and now it’s been like 3 months and it’s like they packed up shop or something- I want my records or a refund or even a response for that matter!           - Greg Griffin
                    Albany area/ upstate 
                          (518)419-8306
 benfranklin18029@gmail.com
Last week I contacted my credit card company about the purchase I had made from SoundStage Direct that had never arrived.  I was pleasantly surprised to see a refund in full from SoundStage Direct into my bank account today.
Add another one to the pile ...  I paid for a new VPI tonearm under the trade-in program about two months ago.  no responses, no nothing.  checking in with the bank now to see if I can find redress.  Fun! 

Btw - VPI is aware of the problem but apparently is just as much in the dark about the situation as everyone else.