Anyone have problems w/McIntosh warranty

Dev,

This policy is the same for many manufacturers. It is nothing new and Mcintosh is backing it's writen word. There are no "red flags" going up. Mac dealers are well aware of what they are doing. Why would you write to the president of Mcintosh instead of offering the advice to call the dealer first. This is typical lack of accountablity of the American public, its always someones elses fault and someone is always wanting to "take it to the top" to get a resolution. He needs to accept responsibility for his mistake, quite pinning on forums like this and solve the issue with Mac and the dealer. People like you need to quite egging people like this on. This forum should be utilized as a last resort, not as a way to take a jab at a reputable manufacturer such as Mcintosh, for honoring what is clearly written on it's web site. This guy could have made a call or atleast looked at the website and made an informed decision. Now Mac must bear the brunt and be made to look like they are the bad guys. If you want to make cast dispersions and make accusitory statements, then why not stand up against the big 3 auto makers, no that is a load of s**t.

As Cyclonicman mentions, "How does Mcintosh know the buyer didn't walk into the store, and buy over the counter?"

With that being said, and since McIntosh supposedly doesn't ship goods to private end users, only thier dealer network, then how, and where did this particular Unit come from?

This is almost like saying, that while I was on vacation in another state, I decide to buy a pair of MC-501 Amps, drive home, send in Warrantee Card, then find I have no Warrantee because I could have bought it from a closer dealer in my own home state?

Something still doesn't sound kosher to me? Mark

I agree with the above comment, also how far is too far. I live in the Northeast, you can drive through 5 states in less than 2 hours. If you buy a mac amp in mass, and live in Rhode Island, do you not get the warranty because it is a different state, could be 20 minutes away.

In the 70s manufacturers used to have a policy about pricing, that did go to court and was quickly overturned.

again, how in the world does a manufacturer know how you bought it,drive by or ups,to that end this kind of policy makes no sense to me.

You can buy Mac gear from any dealer - local or not, it simply doesn't matter. What does matter, however, is that you must pick it up or the dealer must deliver it; no shipping as per the Mac warranty policy.

Now, obviously, only you and the dealer know whether the item has been shipped, picked up, or delivered. Mac doesn't have spies out there.

In this case, the OP got screwed because SOMEBODY told Mac the unit was shipped. I buy Mac stuff from dealers half way across the country all the time. They ship it and I fill in the warranty card and no problem. But I have a receipt from an authorized dealer and as far as anyone knows, I picked the stuff up while on vacation.

End of story.

You probably won't have any issues with the performance of a Mac unit. I had a 7270 amp for 18 years, sold it, and heard from the buyer that it still runs strong. McIntosh used to put (maybe still do) the name (s) of the inspectors and the builders on the circuit boards, so they know who was in charge of quality control. Sorry to read about your situation, but you should just kick back and enjoy the music. Too bad companies protect their dealers, to protect the all important RETAIL price. Again, the unit you bought should last a very long time. Good luck to you.