2. amps-preamps
  3. 1228837077

Anyone have problems w/McIntosh warranty

I live in the middle of no where/ mid-west USA,no local dealers within 100s of miles from me.I bought a NEW McIntosh amp from dealer and had it shipped to me.The dealer first asked me to verify that I had no local dealer and told me over the phone that all paperwork would be in the crate, to send in the warranty info supplied which I did..McIntosh informed me via a letter that because it was purchased over the phone and shipped to me the warranty is invalid/void..Im posting half in protest to their policies and the other half to warn potential buyers..Last time I buy McIntosh!!!!
missioncoonery
polk432
1,116 posts
 
You probably won't have any issues with the performance of a Mac unit. I had a 7270 amp for 18 years, sold it, and heard from the buyer that it still runs strong. McIntosh used to put (maybe still do) the name (s) of the inspectors and the builders on the circuit boards, so they know who was in charge of quality control. Sorry to read about your situation, but you should just kick back and enjoy the music. Too bad companies protect their dealers, to protect the all important RETAIL price. Again, the unit you bought should last a very long time. Good luck to you.
dgarretson
2,394 posts
 
I did a dealer search for a short radius around my zip code(not in a metro area) and was surprised how overdistributed Mac is, even into some very small retailers of scant significance to the market. I would venture to say that Mac might have the largest dealer network in high end audio. Mac goes as far as to award dealers with several levels of status, probably based upon stocking levels and volume. Their warranty policy is obviously crafted to minimize competition among dealers & probably violates interstate commerce rules as well as consumer protection regulations.
ibog1
54 posts
 
Nicely written Big5! Mac is not protecting their dealers per say, they are protecting themselves and their consumers. You can a buy a Mac piece out of state as long as you pay for it over the counter or have it installed. I think people here are not reading the posts fully or are only reading what they want to see. We all love to see people and companies stumble. Especially Mac, they have been around for a long time and are the envy of many other companies and the target of many audiophiles for whatever reason..................? As they say, "Ignoranace is no excuse".
stubby
73 posts
 
Ibog1, You're going to break a spring or something if you don't lighten up. And what the heck do the "big three" have to do with this?
dgarretson
2,394 posts
 
Bigbucks5, If the unit is shipped across state lines & original receipt is necessary to obtain Warranty service, then the lack of sales tax on the receipt would reveal a violation of stated terms.

As one who has managed a large dealer channel in another industry, IMO Mac's policy betrays a failure or unwillingness to enforce policy through its dealer network. A dealer might justifiably be held to account for such policy, but it's another thing altogether to pit the consumer against the dealer on this point.
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