What's up with Soundstage Direct?

I've only ordered once from them...about 3 months ago.  I agree with @slaw that communication was odd.  I was notified that one of the two LPs I ordered was a German import so there would be a delay until they received their shipment from Germany.  Then I got an email about cancelling that LP.  I took it to mean that it wasn't coming in, but then received a subsequent email notifying me that it was on its way to me.  

Again, this was my first order with them so I had no expectations from past performance.  I am also willing to buy from them again.

I've been buying for SSD for years and have had absolutely no problems. Seth is a straight up guy and their 20% off sales come around frequently.
On a few occasions I've had to return a defective disc and they have replaced it with no hassle. I did have to pay for return shipping, but I believe that's also the policy at Acoustic Sounds and Elusive Disc (not 100% sure on this)......though not at Amazon. They can be a little slow to deliver sometimes if a title is not in stock, but I've never had trouble finding things to listen to in the meantime.

I have had really super service from Sound Stage Direct.  Their products are excellent, pricing is very competitive-- and the owner is "in the store."

If anybody is on the fence, I would encourage you to give them a try.  I know that I'll be back because I have been so happy with the products, service and pricing all along the way.

Happy listening.

Glad to hear the positives.  I don't live that far from the brick and mortar location so I am going to plan a visit there this summer.  Ah.... to be around so much vinyl!

I agree with slaw. Almost 6 weeks ago, I ordered Willie Nelson Stardust 45 rpm from them. At the time, the website said it would ship in 4 days. After several weeks, having heard nothing, I wrote to them. I had to write several times before they responded. They then told me they were "having problems with their supplier" and it would be several more weeks. After another week I wrote and told them to cancel the order. Several days later, I received an email saying I would get my refund in 5-7 days. Two weeks later I still have not received it. I wrote to them again and now 3 days later, I have still not heard from them. I tried calling them during their posted business hours and just got a recording that would not allow me to even leave a message.

I won’t ever buy anything from them again. They are way too flaky and unresponsive - and I still don't have my money back.