What's up with Soundstage Direct?

I have had really super service from Sound Stage Direct.  Their products are excellent, pricing is very competitive-- and the owner is "in the store."

If anybody is on the fence, I would encourage you to give them a try.  I know that I'll be back because I have been so happy with the products, service and pricing all along the way.

Happy listening.

Glad to hear the positives.  I don't live that far from the brick and mortar location so I am going to plan a visit there this summer.  Ah.... to be around so much vinyl!

I agree with slaw. Almost 6 weeks ago, I ordered Willie Nelson Stardust 45 rpm from them. At the time, the website said it would ship in 4 days. After several weeks, having heard nothing, I wrote to them. I had to write several times before they responded. They then told me they were "having problems with their supplier" and it would be several more weeks. After another week I wrote and told them to cancel the order. Several days later, I received an email saying I would get my refund in 5-7 days. Two weeks later I still have not received it. I wrote to them again and now 3 days later, I have still not heard from them. I tried calling them during their posted business hours and just got a recording that would not allow me to even leave a message.

I won’t ever buy anything from them again. They are way too flaky and unresponsive - and I still don't have my money back.

I've been to their physical store a half dozen times in Doylestown PA, the last time they exchanged my Ortofon MC cartridge for an upgraded model and did the initial setup on my VPI turntable.   Great guys & gals there.   It's not a "storefront" type place, it's on the 2nd floor, but they've got tons of LP stock and I've never had any issues ordering anything not in stock.   Also a solid VPI & Rega TT dealer.   Seth, the owner, is often there, he's a true vinyl devotee...I think when he was just a kid he cut his teeth at the old Princeton Record Exchange in NJ (a magical place).   Hopefully your interaction recently was a one-off...keep us posted.   

Funny, I've never had a problem with them until just recently. I received a defective record, emailed them on the 19th and received no response. I called the next day in the middle of the day and the message said to call during "normal business hours". Weird. I resent the email and will call again on Monday.