What's up with Soundstage Direct?

It sounds like there are issues at Soundstage Direct right now.  Hopefully they can get things ironed out before they frustrate and lose prospective customers.  Hate to have things go south for a vinyl source.☹️

I "used" to be a SSD customer and I "use" to get excellent service and communication but things have change for the worse this year.  A lot of their products are back-ordered when their website indicates in-stock.  Huge delays in order fulfillment and huge delays in getting a refund on cancelled orders.  SSD does not respond to email nor telephone calls.  Unfortunately, SSD is circling the drain and I wouldn't put my hard earned dollars at risk with them. 

I called them this morning at 2:45 their time. Same recording "send us an email or call during normal business hours".

It is now 5 days since I sent them an email regarding my overdue refund. I still haven't received a response.  Has this company closed up shop?  Fortunately I'm only out $55 - I hate to think that some people might be out a lot more money.

I have called them weeks ago and took like three days to get through as their backup answering service was answering all the time. Then on July 3rd i cancelled an order for $150 and still as i write this i have NOT received any refund and i have called multiple times today and yesterday and their message bascially states to use an info@soundstagedirect.com to get ahold of them and no answering service now ??? WTF is going on.....is this company going out of business or what the hell and where is my money ???