Anyone have problems w/McIntosh warranty

My 2 cents FWTW. This would make an interesting business school case. I think Missoncoonery has a legitimate beef. He bought a product from an authorized dealer but got less than the full product he paid for given that a legitmate definition of product includes "goods" + "services" (warranty effectively being a claim on future service). Why is a dealer "authorized" in the first place? Isn't it because the mftr. has determined they meet some basic standards and will be a good outlet for their product (e.g., protect price and provide a good venue for display of their product??). Secondly, what's that dealer "authorized" to do if not act as the mftr's. representative? I think the dealer was wrong not to disclose that shipping would void the warranty; but if Mac identified him as their authorized representative, it would seem to me any individual dealing with that dealer would have reasonable expectations that representations made by that dealer were consistent with mftr. policy. I think Mac should stand behind their product and their chosen representative's (tacit) representation of what he was selling.

Anyone that spends time on this website has the information in front of them for Warranty information from manufacturers listed. Most, if not all have their warranty info on their own website.
Mcintosh has taken care of my warranty issues pronto.

Dev,

No, I have no affiliation with the dealer in question. I don't even know who we are talking about. But I do know the manufacturer and feel they are reputable and trust worthy. I don't like it when someone casts a sidelong glance at a company based on untrue information. As stated above, Mcintosh's policy states that a buyer must pay for the product at the retailer. If the dealer mislead whether intentionally or by accident, it is not Mcintosh's fault. Would it be pretty darn cool if Mac stepped up and made things right? Yeh, you bet. But taking your beef to a forum such as this and making the statement that you are through with a company based on this issue is being shortsighted and irrational.

Stubby,

No, no springs broken here. Just protecting a company that has treated me right. I would hope you would do the same, it's called loyalty. I know, I know, what a thing to say in this day and age.

As for the big 3, I felt that efforts to get a company to do what is right might be better directed toward them and the umpteen billion, with a "B" dollars that we Americans are gonna fork up to "bail them out" Yet again. *SIGH*. My bad for staying up on current events. I guess this is not the thread to do that with. My apologies.

I suggest you call McIntosh and review the facts of your purchase with them. McIntosh customer service is excellent and their policy of having to purchase McIntosh products over-the-counter or delivered and installed by an Authorized McIntosh Dealer has been in effect since day one. McIntosh products that are purchased over the Internet, by phone or mail order are presumed to be "used" and do not qualify for any McIntosh Warranty. The items you need to review with McIntosh are 1) How far are you from an authorized McIntosh dealer (exact number of miles)? 2) Is the dealer you purchased the unit from an authorized dealer and was this fact confirmed by McIntosh? 3) Did this particular dealer have a current McIntosh franchise when the unit was purchased? I am very confident that McIntosh will be happy to answer these questions and get the problem resolved.