Difficulty with SoundStageDirect


First, I find Seth to have always been friendly and very helpful. However, I have observed companies having serious financial issues in the past and I have to believe that they may also be having significant difficulties. I ordered a VPI Avenger mid-May. I have been sending a multitude of inquiries to Soundstage with absolutely no response regarding my turntable order. Hence, I sent VPI an e-mail questioning why it is taking them over two months to fill my order (via Soundstage Direct) for the Avenger turntable. I was advised by VPI that they did not receive this order and that there are a multitude of other customers on the same boat...obviously sinking. I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss. I recommend that you should avoid purchasing equipment from Soundstage unless you can physically be there to pick it up. They appear to be in serious financial difficulty. I hope I am wrong but I don’t think I am.
128x128jimmydd
These people are thieves. I have purchased 2 lps that I have not received. I also had one I returned because is was seriously warped and have not received the replacement. They suckered me in with decent discounts but never sent the product. No response to emails or phone calls. They immediately charge your CC claiming it is for security reasons so the CC info cannot be stolen because they do not keep it on file. They pocket the money and do not send any product.
Opus 125- Your feeling antsy?  Brother....there gone. There is no one in the building...or gear or records for that matter. They don't exist....poof..gone- with your and my money.
I suggest you quit worrying about your discount and file a claim with your CC company.
I’ve only bought from SSD a couple times and not recently. Good luck!  Go with Elusive Disc or Music Direct. 
How long ago did you speak to them? IF they have been purchased by another, I don’t know if they are obligated to honor your order. Best of luck! I would most likely use Music Direct, ImportCD or some other fully viable company.
I did the Preorder for The Rolling Stones box set early June. Set was to release June 15. I still don’t have them. After 4 weeks I sent email and was contacted promptly. “We are behind on stock and continue to fill orders as they were received”. They offered to refund. If I refund I’ll lose nearly $100 discounted preorder price on something I really want. I may hold out a little longer but am getting antsy after reading this thread
Agreed that a company such as this should be avoided. Thank you for the leads as I now need to purchase another turntable system.  I am in touch with my cc company as I now have determined that I used a card...just need to see if it was used as a debit or credit.  I hope credit.

An yes, many people say how great Seth was, and perhaps he is a very nice person at heart...but he kept taking orders while the boat was apparently sinking.  Suspect his business ownership days are numbered.
I don't use this company for my orders. However any company that behaves in this manner should  be avoided. For VPI TT and  components
I work with Bob from Bob's devices. Another quality company is Music
Direct in Chicago. Albert Porter is another for Allnic equipment.   In general I like dealing with small operations with a long history and who specialize in a narrow range of components.
These are companies you can talk to and who always respond quickly.
A good test is speed of response when you inquire.  



I had to have my monies refunded. I had 6 separate orders that would never ship. These dragged out over 6 weeks. These were in stock LP's too. I don't know what happened to them. I never had issues before with receiving items. I just won't use them anymore.
I quit ordering vinyl from them months ago as it simply took too long to receive it. I did think they had good discounts on specific lps and had some harder to find rock. Sorry to hear about their financial state. I still get emails from them re: equipment and have looked at their used VPI tables a couple times. 
While SSD may be struggling, there are still some good people in this world. 
I’ve also had issues with SSD in the past... last September I ordered a VPI Prime Signature from them paid on full, luckily on my AMEX, then It was radio silence for about 6-7 weeks. After that period I kept calling every single day till I got an answer. It was one story after another and finally after two and a half months, mid November I told them to just credit my card and cancel the order and if they did not do so immediately I would be contacting AMEX. Two days later I received a call saying my table had finally come in and if I was still interested they would sell it to me at a discount. I told them no thank you and have not done business with them since 
Understood. Your Steve Hoffman comments are well articulated and informative.
A shame about SSD (the business) and also how their customers have been treated.
If I came across gruff it is because someone saw issue to make a comment re:cash payment.... seemed a bit petty and missed the mark. I had become ‘friends” with Seth so I was very upset that SSD knowingly secured orders to float the business. 
OK, sorry jimmy. Your intention was honorable, but your answer above was a bit gruff...
Those who focus on “cash” are a bit misguided. If I paid in rubies and diamonds what is the difference? I may still be screwed. And you might be living in the dark ages as you don’t need to live next door to pay cash!!!

Your comments at "Steve Hoffman" were very informative with no hostility toward the members.

I'm still reeling from your thread attacking the fine members of this website...
https://forum.audiogon.com/discussions/thank-you-for-being-such-a-closed-snobbish-group-of-people

This thread was removed at the request by several members.

After reading your comments at Steve Hoffman I now know your anger is justified and is directed at SSD.


If referring to me, be more direct! My post was to warn other people. Perhaps I should just let others throw their money into a hole!  I can talk audio with Audio Research and Esoteric gear. 
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I dont understand why this new member has such an attitude. Two threads so far, both with a negative tone, and no respect for other members.
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Those who focus on “cash” are a bit misguided. If I paid in rubies and diamonds what is the difference? I may still be screwed. And you might be living in the dark ages as you don’t need to live next door to pay cash!!!

If you paid cash then you just become a creditor.  If you paid by credit card, you are affording consumer protection and will get you money back.



I believe I paid cash so I do not have PayPal to fall on for a dispute.
 Well, did you or not? You might be the misguided one.
Those who focus on “cash” are a bit misguided. If I paid in rubies and diamonds what is the difference? I may still be screwed. And you might be living in the dark ages as you don’t need to live next door to pay cash!!!
Interesting post from a former SSD employee who created an account esrlier this morning on a SH forum (don’ know how to post link) to provide a first person status update.  Bottom line...you are not wrong.

http://forums.stevehoffman.tv/threads/anyone-ordered-recently-from-soundstagedirect.725078/page-8

Interesting post from a former SSD employee who created an account esrlier this morning on a SH forum (don’ know how to post link) to provide a first person status update.  Bottom line...you are not wrong. 
Why don’t you go there and get your cash back? You must live close to them if you paid cash!
 I believe I paid cash so I do not have PayPal to fall on for a dispute. I do have some other options but won’t discuss.
You believe you paid in cash?